Refund policy

The Supplement Stack - Returns & Refunds Policy

At The Supplement Stack, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied, we’re here to make the return process as straightforward as possible.

Returns Policy

Eligibility for Returns:

  • Items must be returned within 30 days of purchase.
  • Products must be unused, unopened, and in their original packaging.
  • A valid proof of purchase (e.g., order number) is required.

Non-Returnable Items:

  • Products that have been opened or used.
  • Items purchased on sale or clearance.
  • Gift cards.

How to Return an Item

  1. Contact Us

    • Email our Customer Service Team at support@thesupplementstack.co.uk to initiate your return.
    • Include your order number, product details, and the reason for the return.

  2. Receive a Return Authorisation Number (RAN)

    • Our team will issue you a RAN and provide detailed return instructions.

  3. Pack and Ship Your Return

    • Securely pack the item(s) and include the RAN inside the package.
    • Ship the package to the address provided by our Customer Service Team.

Important: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe delivery, as we cannot guarantee receipt of returned items.

Refund Policy

Refund Eligibility:

  • Once we receive and inspect your return, we’ll notify you via email of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.

Late or Missing Refunds:
If you have not received your refund after the stated timeframe:

  1. Recheck your bank account or payment method.
  2. Contact your credit card provider or bank, as processing times may vary.
  3. If you still haven’t received your refund, email us at support@thesupplementstack.co.uk for assistance.

Exchanges

  • We replace items only if they are defective or damaged.