FAQs
1. What is The Supplement Stack?
We are an online store offering a wide range of high-quality supplements to support your health, fitness, and wellness goals. As a company, we believe that you deserve the best ingredients and results without compromising on quality or cost. Our ethos emphasises using only science-backed ingredients at effective dosages - never adding ingredients just for label appeal or at amounts that provide no real benefits.
2. What are your hours of operation?
Our customer service team is available Monday through Friday, 9 AM to 5 PM (GMT/BST).
3. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number on our website or the carrier’s website to track your order.
4. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.
5. What are the shipping costs?
Shipping costs are calculated at checkout based on your location and the shipping method selected.
6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unopened, and in their original condition. Please visit our Returns Policy page for more details.
7. How do I return an item?
To return an item, please contact our customer service team at support@thesupplementstack.co.uk with your order number and reason for return. Please visit our Returns Policy page for more details.
8. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and view your order history.
9. How can I provide feedback about my shopping experience?
We welcome your feedback! You can leave a review on our website or contact our customer service team directly.
10. Do you offer any discounts or promotions?
Yes, we periodically offer discounts and promotions. To stay updated, sign up for our newsletter and follow us on social media.
11. How do I use a promo code?
Enter your promo code at checkout in the designated box and click 'Apply.' The discount will be reflected in your total.
12. How can I contact customer support?
You can contact our customer support team through our contact form on the website, or directly at support@thesupplementstack.co.uk.